The organizational structure and accountability must be documented and implemented to ensure high performance. An effective structure for standards, conformity and continuity is expressed by manuals comprising regulatory and organizational requirements.

The fundamentals of Quality are cornerstones in every business and essential for a sustainable organization. It is the organization's attitude toward quality that makes the difference.

In any business safety is paramount not only for the individual person, but for the image of the company. No customer should ever be at any risk. The responsibility of safety is a matter of commitment by every body in the organization.

The expansion of Human Factors awareness presents the international aviation community with the single most significant opportunity to make aviation both safer and more efficient. Notions which encompass any process involving people, inside or outside aviation.

Ensuring performance requirements are obtained is an organizational challenge. The combination of routine work, manmachine interaction, time pressure, malfunctions and human perception may jeopardize performance. For more than half a century Aviation has developed methods for improvements.

The effect of Performance Support is the relation and interaction of Knowledge & Skills versus Results & Faults. The optimum performance target is the shortest possible time and zero faults.