Based on the thesis that human errors are inevitable, it is compelling for organizations to mitigate or even better to eliminate human errors by optimizing performance support.

Performance Support Development is not a commodity, but a delicate and a highly cultural process which requires the deepest respect for the performance of the end-user.

MA&P recommends initial meetings with your organization prior to any kind of decision making.

MA&P provides several aviation principles of Performance Support for discussion, evaluation, customization and implementation.

Some of the most significant are: